B3 Policies

cancellation policy

The appointment time is reserved specifically for you. A last minute cancellation leaves a gap in the therapists’ day that could have been filled by another patient. B3 requires a 24 hour notice for any cancellations or changes to your appointment. If you cancel, change, or miss your appointments less than 24 hours you will be charged a 50% of the original appointment cost (subject to HST with massage therapy) cancellation fee. Please contact us if you have any questions or concerns.

Privacy & Use of Information

Your personal health information is important to us. Any health information provided can be collected, used and disclosed with your consent or the consent of a guardian and/or authorized person. B3 will collect and protect all personal health information as per the Personal Health Information Protection Act (PHIPA) guidelines. These guidelines can also be accessed on the College of Physiotherapists of Ontario website. B3 will only release information for potential referrals to other health care providers with your consent.

hear from our clients

Haley is an incredibly skilled, knowledgeable, and passionate physiotherapist. She truly cares about her patients and working with them to optimize recovery. She is very thorough and takes the time to explain each step of the process so that you feel comfortable and confident throughout the treatment.

I had nothing but the best experience with Haley. So very caring, compassionate & knowledgeable. Explained everything with such passion. Definitely a 10 out of 10. Highly recommend.

Haley is very personable and has been great to work with! She has helped to not only reduce my symptoms but continually works to help find answers to my symptoms. She seeks amazing community partners and resources that have helped to further my progress and questions. She has been very thorough which has made my experience make sense. I have been through many medical professionals trying to find answers and now I feel I am on the right path because of the treatment I have received.

Haley takes her time to understand your needs. She individualizes treatment plan based your specific issues which contributes to your pain relief. I recommend Haley to anyone seeking relief.

As a desk worker, I had tightness in my hip that I couldn't get rid of myself. Haley treated me with a variety of techniques and even included acupuncture. I've appreciated her professionalism, hands-on approach, and friendly personality. The studio is also beautifully constructed and has everything needed for our appointments. Appointments have always been on time. I highly recommend B3!

maximize recovery and function

Optimize your brain, body and balance systems to maximize recovery and function. Book a free 15 minute consultation to see if we are the right fit for you!